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Search our knowledge base for instant answers on ticket passes, gate check-in, organizer escrow advances, and payouts.

Frequently Asked Guides

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Upon successful checkout, your ticket pass is automatically delivered to both your provided WhatsApp number and email address. If you created a Tixdoor account, you can also view all your tickets anytime by navigating to My Events in the top navigation bar or by searching your email inbox for "Tixdoor".

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Find My Ticket Pass

Door Check-In & Scanner

Organizer 40/60 Escrow

Frequently Asked Guides

Where is my ticket after purchase?

What payment methods can I use on Tixdoor?

How do I present my ticket at the venue door?

Will my ticket pass work if there is no internet at the venue?

How do I create and publish an event on Tixdoor?

How do I invite door staff or volunteers to scan tickets?

How and when do event organizers receive their payouts?

What is Tixdoor’s refund and event cancellation policy?

How do I update my profile, bank account, or reset my password?

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